Return & Withdrawal Policy

Effective date: 20 August 2026

This policy explains the return, withdrawal, exchange, and refund process for purchases made from the FARIKA online store. Nothing in this policy limits mandatory consumer rights under applicable law.

1. Before starting a return

Please contact farika520741@gmail.com before sending an item. Include your order number, the item you wish to return, the reason for the request, and photographs if the item arrived damaged or incorrect. We will provide the return instructions and destination.

2. Ready-to-wear purchases

Where the statutory right of withdrawal applies, consumers may notify FARIKA within 14 days after delivery that they wish to withdraw from the distance contract. The item should then be returned promptly in accordance with the instructions provided.

To help us process a return efficiently, keep the item unworn, unwashed, unaltered, and free from marks, scents, or damage, with its original labels and accessories. You may inspect an item only to the extent reasonably necessary to establish its nature, characteristics, and fit. A reduction in value caused by handling beyond that level may be reflected where permitted by law.

3. Custom-made and personalised items

Products made to a customer’s specifications or clearly personalised may not be eligible for the statutory withdrawal right where the applicable legal exception applies. This includes garments produced or altered around individual measurements, design choices, or agreed personal requirements.

If a custom-made item is defective, damaged, or does not match the agreed specification, contact us promptly. Mandatory legal remedies remain available.

4. Damaged, defective, or incorrect items

Please inspect your delivery and contact us promptly if an item is damaged, defective, or different from what you ordered. Send the order number and clear photographs so that we can assess the issue and arrange an appropriate remedy under applicable law.

5. Exchanges

Exchange availability depends on current inventory. The quickest route may be to return an eligible item and place a new order after the return is accepted. Contact us before sending anything so that we can confirm the available option.

6. Return shipping

Return instructions, the required carrier or method, and responsibility for return costs will be confirmed when the request is reviewed. If the return results from an incorrect, damaged, or defective item, FARIKA will handle the process in accordance with applicable consumer law. Please do not send a parcel without authorisation, as this can delay identification and processing.

7. Refunds

Eligible refunds are issued to the original payment method after the returned item is received and assessed, or at the earlier time required by applicable law. Bank and payment-provider processing times may affect when the funds appear. Standard outbound delivery charges are refunded where the law requires; additional costs for a premium delivery method selected by the customer may be excluded where permitted.

8. Items that cannot be accepted

Except where mandatory rights apply, FARIKA cannot accept items that have been worn beyond reasonable inspection, washed, altered, damaged after delivery, or returned without the components supplied with them. Custom-made and personalised items are subject to the conditions described above.

9. Cancellations before dispatch

Contact us as soon as possible if you want to cancel an order. We will try to stop processing, but cancellation cannot be guaranteed once preparation, production, alteration, or dispatch has begun. Custom-order cancellation rights depend on the agreed production stage and mandatory law.

10. Contact

Return and withdrawal requests: farika520741@gmail.com.